Usually, we give our clients a 2 hour window for our arrival. Most of the time we do not need the time range, but due to traffic in Vancouver, we find it better for both parties, if we play it safe. If requested, we can give you a warning call 30 min before we arrive, so you don’t have to be at home waiting for us.
After we arrive, we look at all the junk that you have, and before we load anything, we consolidate the total and final charge that will be applied to the disposal service we will carry for you. For most of cases we had hitherto, a phone conversation is sufficient enough to estimate total cost.
However, in some cases, a pile of junk is hard to describe over a phone conversation, and there can be some discrepancies in estimating the volume. There are also cases, when the client desires to add more items after an estimation is provided. Therefore, we need to have this final step as a policy that is fair and just to both parties.