This is one of the most important question, that we wish consumers ask more often when dealing with our competition. Our company believes that we should be open about circumstances when an additional fees will be applied.
Junk removal rates are based partly on the disposal fees we pay at the city landfill. They are based on the weight of the items we dispose of. We have a solid idea of how heavy is an average load of ¼ of our truck. However, there are times, when clients hire us to get rid of heavy material, such as tiles, concrete, stone, or construction material. ¼ of such heavy material, will increase the weight and dumping fees, by 2-3 times. It is under such conditions that we have to include additional fees.
This circumstances apply to all junk removal companies, but not all are open to talk about these possibilities. Most will simply hide this fact, and only make it known to the client, after all the material is loaded. Then the client is informed, and is usually followed by a conflict. We would like to avoid such scenarios, and hence we talk openly on the issue.
We are fully aware that our openness is costing us some business, but we have made a clear choice of how we want to conduct our business.